Frequently Asked Questions
Custom Design Services
What is custom jewellery design?
Custom jewellery design allows you to create a piece that's uniquely yours.
Our experienced designer works closely with you to bring your vision to life - whether you prefer to have something designed from scratch or have a piece from our shop tailored to your style.
What are the benefits of getting custom jewellery made?
Custom jewellery offers several advantages:
- Uniqueness: Create a piece that's uniquely yours, standing out from the crowd
- Personal expression: Express your style and personality through your chosen design elements
- Perfect fit: Ensure a perfect fit or design that addresses your exact needs
- Attention to detail: Experience meticulous craftsmanship with close attention to every detail
- Communication: We work and communicate with you at every step to keep you updated on the progress
How does the custom design process work?
Our designer will work closely with you throughout the entire process. We maintain open communication at every step to keep you updated on the progress and ensure your vision comes to life exactly as you imagined.
Can I customise an existing piece from your collection?
Absolutely! You can either have something designed completely from scratch or have a piece from our shop tailored to your specific style and preferences.
How long does custom jewellery take to complete?
Custom jewellery timelines vary depending on the complexity of the design and materials required. We'll provide you with a detailed timeline when we discuss your project and keep you updated throughout the process.
Can I see examples of previous custom work?
Yes! You can explore our gallery to see a collection of delighted customers who have experienced the beauty of our exquisitely crafted custom pieces.
How do I get started with a custom piece?
When you're ready to become part of our ever-growing satisfied community, simply reach out and share your vision with us. We'll guide you through the entire process from concept to completion.
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll be guided through the payment process step by step.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information and personal data.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout.
Do you ship internationally?
Currently, we ship within Australia. International shipping may be available for select products - please contact us for details.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original condition. Please contact us to initiate a return.
How do I return an item?
Contact us, and we'll provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund?
Refunds are typically processed within 5-10 business days after we receive your returned item.
Can I return or exchange custom jewellery?
As each piece is made-to-order, we cannot accept returns or exchanges on custom jewellery.
Product Information
How do I know what size to order?
Refer to the detailed measurements and specifications provided on the product page. We recommend comparing these figures to an item you already own that fits you well. If you have any questions or need personalised advice, don't hesitate to contact us.
Are your products authentic?
Yes, all our products are 100% authentic and crafted with meticulous attention to detail using quality materials.
What materials do you use in your jewellery?
We use high-quality materials in all our pieces. For specific material information, please check individual product descriptions. Details about the specific materials for custom pieces will be fully discussed and finalised during consultation and design.
Customer Support
How can I contact customer service?
We recommend using our online contact form for the fastest service. We respond to messages sent through the form within 1–2 business days (Monday–Friday, 9 AM–5 PM AEST).
Do you have a physical store?
We are an online-only store and do not have a physical retail location.
Still have questions? Don't hesitate to contact us - we're here to help!